People and organisations: Communications Business

Gap-fill exercise

Fill in all the gaps, then press "Check" to check your answers. Use the "Hint" button to get a free letter if an answer is giving you trouble. You can also click on the "[?]" button to get a clue. Note that you will lose points if you ask for hints or clues!
All businesses need customers. To make a successful business there needs to be more than just the people who design and the products.

staff advertise products, and promote the demand for a product.

staff have direct contact with customers, and make sales with their customers.

centre staff answer queries about products and technical issues.

staff repair products that have become faulty.

Sales staff should have knowledge and of the products they sell. They should be able to discuss factors such as the appearance and reliability of the product, and the energy . They should be able to give information of after-sales and the price and value for .